Supply Chain Leadership

October 26, 2017 | 8:30 AM – 4:30 PM
& October 27, 2017 | 8:30 AM – 4:30 PM
Lehigh University


Program Overview

Common senior leadership-driven objectives of 98 percent on-time customer service, 95 percent capacity utilization, and 10 days of inventory, may not only be challenging, but may be infeasible for the organization to achieve, given the characteristics of the manufacturing and distribution system. If not addressed, this infeasibility leads to constant internal bickering and squandering of time and resources. Furthermore, it distracts the organization’s attention away from satisfying customer requirements and staying ahead of its competition.

Supply chains are extraordinarily complex and no single solution exists to resolve all issues that arise. This seminar contains no fads, no silver bullets, no three letter acronyms, and no wishful thinking. Diagnosing supply chain problems, quantifying improvement opportunities, and leading improvement initiatives requires difficult data analysis, tough choices, and hard work. The purpose of this seminar is to simplify the complicated and explore different approaches for improving business performance.

Program Outline

Day One - Foundation

  • Establish essential principles of effective supply chain design, management, and operation
  • Define customer requirements operationally
  • Understand the impact of current business process, decision process, and information flows on operations
  • Identify flawed business and informational processes

Day Two - Trade-offs and System Capability

  • Quantify the customer service, capacity investment, and inventory trade-off
  • Blend make-to-stock and make-to-order strategies
  • Develop an information strategy that supports operations
  • Customize and apply lean production principles to your environment
  • Improve deficient physical processes

Who Attends

  • Senior business leaders that want a broad foundation in how to think about a business as a system
  • Business directors seeking to develop and implement a cross functional sales and operations planning process
  • Materials management professionals and planning organizations that want to learn industry best practices
  • Senior managers that need novel approaches to solving pressing supply chain problems
  • Management and information system professionals that are implementing enterprise resource planning systems
  • Leaders interested in reducing working capital while adhering to customer service objectives

Impact & Benefits

  • Integrate supply chain strategy, planning, and execution
  • Diagnose the root causes of poor supply chain performance
  • Quantify the devastating effects of uncertainty on supply chain performance
  • Develop methods for identifying organizational structure and performance metric disconnects


J. Rappold

P. Rodriguez